FAQ's - non boring questions

All three Ecotent series use an aluminium frame. Aluminium has a lower density than steel, making the gazebo easier to handle and transport. At the same time, it offers strong resistance to corrosion.

Yes, the roof keeps the rain out, so you stay dry underneath. The water column is the measure of waterproofing. Depending on the fabric it is 1,500 mm (Oxford 500D) or 2,000 mm (Oxford 250D and Recycled), tested to DIN EN 20811 (proof: Oxford 500D, Oxford 250D, Recycled). To stay watertight, the roof needs to be taut and undamaged.

For our pop-up gazebos we use Oxford 500D and Oxford 250D. The 250D is slightly thinner than the 500D. Oxford 500D and Oxford 250D FR are classified B-s1,d0 according to EN 13501-1. Oxford 250D is also available in a version without this fire classification. We also offer our Recycled fabric, with a base fabric made from GRS-certified recycled polyester and a PU coating. The Recycled fabric is not flame retardant.

Yes. The Oxford fabrics offer UPF 50+ to DIN EN 13758-1 (test report). The value refers to the fabric. It does not block sunlight that reaches under the roof from the side.

Oxford 500D and Oxford 250D FR are fire-retardant to EN 13501-1 (B-s1, d0, certificate). Oxford 250D is also available without this classification (Non-FR). The Recycled fabric is not fire-retardant.

For pop-up gazebos, the following applies:

• 5-year manufacturer’s warranty on defects in the structural components of the aluminium frame, roof and textiles excluded.
• 15 years of spare parts availability for the aluminium frame for purchases from 01.01.2025 (10 years before), spare parts are chargeable.
• Lifetime warranty against corrosion of the aluminium frame.*

* Special conditions of use are excluded, such as frequent use in sea air.

From safety and sustainability to wind, fire, and water resistance, our products are tested extensively to ensure the best possible quality. Click here to learn more.

The washing machine is taboo, because an Ecotent® pop up gazebo must always be cleaned very gently. Use a soft sponge or cloth and some lukewarm water to wipe dirt from the fabric. We advise against the use of steam cleaners and chemical agents, as you could damage or even completely destroy the impregnations. If you still want to use a detergent, use a neutral soap that you dissolve in lukewarm water.

Ecotent® manufactures all its products within the European Union and has various certifications that ensure high quality and durability of the products. The aluminium profiles of our pop up gazebos are thicker compared to those of our competitors, which ensures greater stability and durability. In addition, we have an in-house graphics team and print shop to ensure flawless personalisation of each pop up gazebo. Our customer service consists of a team of experts who are always there to help you after the sale. We offer various warranties, spare parts and repair services. With over 30 years of experience in production, we are part of the Zingerle Group, which also includes our sister company Mastertent®, the largest European pop up gazebo manufacturer.

One person is usually enough for pop-up gazebos up to 3x3 m. For larger models we recommend two people so that set-up is quicker and easier. All pop-up gazebos can be set up alone, but larger models take a little longer.

The best thing to do is to watch the instruction video on the roof assembly, this will make it very easy for you. 

Assembly can vary slightly depending on the size of the pop up gazebo, but a 3x3 m pop up gazebo can be assembled by 2 people in only 2 minutes.

Assembly is very easy and requires no tools. Also, no loose individual parts have to be assembled.

Due to the small packing dimensions, almost all pop up gazebos can be transported by car with ease. The classic 3×3 m pop up gazebo, for example, has a pack size of 42x44x158 cm and thanks to the integrated transport protection, friction between the frame structure and the roof can be avoided during transport. In addition, the transport protection acts as a kind of shock absorber to blows and impacts. Our transport wheels make the way to the car easier for you: They can be easily attached to the feet of the pop up gazebo and even if the gazebo is somewhat larger, they contribute to easy transport. 

You set up an Ecotent pop-up gazebo without tools: pull the frame apart, fit the roof, lock the legs into place and secure the gazebo. How many people you need depends on the size. The video shows a 3x3 m pop-up gazebo from the E1 series being set up step by step.

Yes. Sublimation printing reproduces photos and large designs in fine detail on the roof and sidewalls. Set up your file at 1:1 with 100 dpi or 1:100 with 300 dpi.

Our beach flags S and L can of course be printed as well. We use sublimation printing to adapt the flags to your corporate design, maximising your visibility at trade fairs and events.

Our prints are designed for outdoor use. With very long exposure to sunlight, any fabric print can fade slightly over time.

Prices vary by printing method and the size of the print area. Smaller motifs cost less than full-surface designs. Our sales team will prepare an exact quote for you.

After you send your request, our graphics department usually creates the first draft within 24 hours. Once you approve it, production starts. You usually receive your printed pop-up gazebo within up to two weeks, depending on the scope of the order.

Vector files are ideal for creating your designs because they can be enlarged without loss of quality. Depending on the printing method, different formats are possible:

• Screen printing: vector files (ai, pdf, eps)

• Thermal transfer printing: vector files (ai, pdf, eps). If we do not receive vector files, we can print your logo by removing the background manually.

• Sublimation printing: vector files or high-resolution image files

For full-surface sublimation prints we need the print file either 1:1 at 100 dpi or 1:10 at 300 dpi. Fonts must be converted to paths and all images embedded.

You can print the entire roof and both sides of the sidewalls, inside and outside.

We print our pop-up gazebos with inks certified to OEKO-TEX® ECO PASSPORT. For this certification, an independent body checks that textile chemicals do not contain harmful substances above the limit values set out in the standard. OEKO-TEX® updates its list of banned substances and limit values once a year. The certification covers the printing inks, not the fabrics.

Configure your dream tent. Choose size, sidewalls and accessories for your specific use. Logo printing or full-surface printing? Anything is possible.

Use our AR function to see your dream tent in action. Simply open the configurator with your smartphone or tablet. In which other online shop or website can you find such functions for configuring a pop up gazebo?

If you have any questions, you can write them in the comments field at the end of the configuration. Graphic files are discussed and exchanged in a second step.

If any questions arise during the configuration process, e.g. regarding the personalisation and printing of your pop up gazebo, one of our experts will be there for you. He/she will help you within 24 hours with tips, tricks and answers so that you end up with exactly what you need. After everything has been clarified, you will receive your offer.

With the expert you will discuss the print graphics (if selected), which will then be brought to perfection by our graphics team.

If you have not selected any personalisation option for your configuration, then you will receive the offer without obligation via email within 24 hours (working days). In this case, no personal exchange with our staff is necessary (unless you have questions).

As soon as you have designed your dream tent (or 2 or 3), you can send off your configuration. In the comment field you have the possibility to ask us questions or to communicate other concerns. All data entered will be treated confidentially. They only serve to answer your request as good and fast as possible.

Are all configurations checked? Yes, we make sure that each configuration is complete and that we have all the info we need.

Are you satisfied with your configuration and with the offer?

Then the next step is to confirm the offer. Yes, exactly, it’s that easy and fast.

After you have confirmed the offer, we immediately start to produce your gazebo at our two production sites in Europe. Your pop up gazebo will be printed, sewn and assembled there. We then carry out a quality check to ensure that your pop up gazebo is functioning flawlessly when you receive it.

Nice to know: In the production process of our pop up gazebos, there are some steps where manual work is crucial. Because when it comes to millimetre work, we leave nothing to chance!

In 4-14 days (depending on the order) your dream tent will already be with you and it will be ready for use immediately.

Congratulations on a successful purchase! 

If you have a question or need accessories - please contact your expert. This person is available to you also after the purchase with advice and support free of charge and without obligation. The Ecotent® team wishes you lots of fun with your new pop up gazebo!

With the order confirmation at the latest, you will find out the exact shipping date of the goods and the associated shipping costs, which vary depending on the province, country and weight of the goods. Ask the customer advisor in your area for a quote. 

We do everything we can to make your life easier. That is why we accept many different payment methods: Bank transfer, Paypal and credit card. 
Please note that if the payment is made by bank transfer, we cannot start the production of the pop up gazebo until the payment has been received.

The prices listed our on website and in our configurator exclude taxes.The prices for the pop up gazebos on our website and in the configurator are exclusive of VAT.

1. Our pop up gazebos are delivered to all countries in the world. 
2. Partnerships with local as well as international transport companies are the basis for daily deliveries.
3. So that we can promise a money-back guarantee or a replacement delivery in the event of transport damage, all deliveries are insured. 

All pop up gazebos with standard sizes are always in stock and can therefore be delivered immediately. Directly from our warehouse to you. Fast & uncomplicated.

Delivery times may vary depending on the season, country and place of delivery. In addition, standard tents in stock have shorter delivery times than printed pop up gazebos. In any case, they do not exceed 2 weeks. To find out the estimated delivery time, simply ask your contact person before placing your order.

We do not have any physical shops, however, customers who are close to our showrooms or main locations are welcome to drop by and pick up their pop up gazebo.